Swing in Style. Play with Confidence. Delivered with Care.

Welcome to the FootJoy Store FAQ. We are dedicated to serving the discerning golfer with premium gear, seamless global delivery, and exceptional service. Based on our curated selection and commitment to quality, we’ve compiled answers to the most common questions about your shopping experience.

About Our Store & Products

Who is the typical FootJoy Store customer?
Our target clientele is the modern, discerning golfer who values precision, sophistication, and performance. This includes enthusiasts seeking premium brands like Titleist, TaylorMade, FootJoy, and Under Armour, players looking for the latest in golf technology (e.g., Motocaddy, PowaKaddy), and those who appreciate curated style, including our dedicated Ladies Golf collection. Whether you’re preparing for a tournament or planning a seasonal upgrade, our store caters to your needs.
What is the style and focus of your product range?
Our store style is premium, performance-oriented, and elegantly curated. We focus on:
  • Top-Tier Brands: We carry leading names in golf, from equipment giants (TaylorMade, Titleist) to premium apparel specialists (FootJoy, Under Armour).
  • Performance Technology: Featured products include advanced golf trolleys (Clicgear, Motocaddy, PowaKaddy) and high-performance bags (Sun Mountain).
  • Complete Golf Lifestyle: Beyond clubs, we offer everything from Accessories and Footwear to specialized apparel, ensuring a head-to-toe upgrade for your game.
  • Value Opportunities: Our Sale section provides exclusive deals on premium gear.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards and secure online payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We utilize industry-standard encryption and secure payment gateways to ensure all your financial information is protected. You can shop with complete confidence.

Shipping & Delivery

Where do you ship from, and where do you deliver?
We operate from our hub at 1921 Mesa Drive, Las Vegas, NV 89101, USA. We are proud to offer global delivery to golf enthusiasts worldwide. Please note that deliveries to some remote regions and parts of Asia may be excluded.
What are my shipping options and timelines?
We offer two clear shipping methods to suit your needs:
Standard Expedited Shipping (Recommended)
Cost: Flat rate of $12.95.
Carriers: DHL or FedEx for reliable, tracked service.
Timeline: Order processing (1-2 business days) + 10-15 business days for delivery after dispatch.
Ideal for timely equipment upgrades or ensuring gear arrives before your next round.
Free Standard Shipping
Cost: FREE on all orders over $50.
Carrier: EMS.
Timeline: Order processing (1-2 business days) + 15-25 business days for delivery after dispatch.
Ideal for non-urgent orders, seasonal planning, or maximizing value on larger purchases.
Can I track my order?
Yes. All shipments include tracking information. Once your order is dispatched, you will receive tracking details to monitor your premium gear’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
Your satisfaction is paramount. We offer a straightforward return policy:
  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in their original packaging, with all tags attached.
  • Process: To initiate a return, please contact our customer service team at [email protected]. We are here to ensure a smooth and fair resolution.
What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact our customer service team immediately at [email protected] with your order number and details/photos of the issue. We will promptly arrange a replacement or return at no cost to you.

Account & Services

How do I contact customer service?
Our dedicated customer service team is ready to assist you with any questions about your order, delivery, or products. Please email us at:
Email: [email protected]
Store Address: FootJoy Store, 1921 Mesa Drive, Las Vegas, US 89101
Do you offer any warranties on products?
All products are covered by their respective manufacturers’ warranties. Warranty information is typically included with the product. For specific warranty claims, please contact our customer service team, and we will guide you through the process with the brand.

© FootJoy Store. All rights reserved.
Global Delivery: Bringing Premium Golf Gear to Your Doorstep

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