Returns & Exchanges

Last Updated: October 26, 2023

At FootJoy Store, we are committed to your complete satisfaction, just as we are committed to providing premium golf equipment and apparel from brands like Titleist, TaylorMade, FootJoy, and Sun Mountain. We understand that sometimes a product may not meet your expectations on the course or in the clubhouse. Our Returns & Exchanges policy is designed to be as straightforward and reliable as our products, ensuring a hassle-free experience for our discerning global community of golfers.

1. Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

• Timeframe: Request must be initiated within 15 days of the delivery date.
• Condition: Item must be unused, unworn, and in its original saleable condition with all original tags, packaging, and accessories (e.g., headcovers for drivers, chargers for trolleys like Motocaddy or PowaKaddy).
• Proof of Purchase: Your order number or receipt is required.
• Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Non-Returnable Items

Based on our product categories and the nature of specialized golf gear, the following items cannot be returned or exchanged for hygiene, safety, or customization reasons:

• Personalized or Custom-Ordered Items: Any product (e.g., engraved clubs, monogrammed FootJoy apparel) made specifically to your specifications.
• Opened & Used Accessories: Certain Accessories or Other Accessories where hygiene is paramount if the original seal is broken (e.g., specific grips, wearable tech items).
• Clearance/Sale Items: Products purchased from our final Sale section, unless defective.
• Gift Cards.

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement at no cost to you.

2. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Use the template provided below to ensure we have all necessary information.
2. Receive Authorization & Instructions: Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns sent without an RMA number cannot be processed.
3. Package Your Item Securely: Place the item in its original packaging, include all parts and tags. Enclose a copy of your order confirmation or receipt. Write the RMA number clearly on the outside of the box.
4. Ship Your Return: Send the package to our logistics hub at the address provided in your RMA instructions. We recommend using a trackable and insured shipping service (e.g., DHL, FedEx) and retaining your proof of postage.
5. Inspection & Processing: Once received at our Las Vegas hub, our quality team will inspect the item (typically within 3-5 business days). We will notify you via email about the status of your refund or exchange.

3. Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

4. Refunds & Exchanges

Refunds (To Original Payment Method)

• Timing: After we receive and approve your return, your refund will be processed within 5-7 business days.
• Method: The refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).
• Deductions: Original shipping fees are non-refundable. A restocking fee may apply only if items are returned used, damaged, or missing parts.
• Appearance on Statement: Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to post to your account.

Exchanges

• We will ship the replacement item once the returned original is received and inspected.
• If the exchange item is of higher value, you will be invoiced for the difference plus any additional shipping.
• Exchanges are subject to product availability. If your desired item is out of stock, we will contact you to discuss alternatives or a refund.

5. International Returns

As a global retailer (serving all regions except certain Asian and remote areas), customers are responsible for any return shipping costs, customs duties, or taxes incurred when sending items back to our US hub. We cannot mark return packages as “gifts” or with a reduced value. We advise declaring the package as “Returned Goods” with its accurate value.

Thank you for trusting the FootJoy Store for your golfing needs. We aim to make every aspect of your journey with us—from selecting the perfect Adidas shoe to navigating our policies—as smooth as a perfectly struck drive.