Shipping Policy

Welcome to the FootJoy Store, your trusted global destination for premium golf equipment and apparel. Just as we are committed to curating the finest products from Titleist, TaylorMade, FootJoy, Sun Mountain, Adidas, Under Armour, and other elite brands, we are equally dedicated to providing a seamless and transparent post-purchase experience. Our policies are crafted with the same precision and care as your golf game, ensuring clarity and reliability from checkout to delivery and beyond.

Part 1: Global Shipping – Bringing the Green to Your Doorstep

We proudly serve golfers worldwide (excluding certain Asian and remote areas). Our logistics are optimized for security and speed, partnering with leading global carriers.

Order Processing & Timeline

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) at our Las Vegas hub.
• Order Confirmation & Tracking: You will receive an email confirmation with your order details and a separate email with tracking information once your package is dispatched.

Shipping Methods, Costs & Delivery Estimates

We offer two primary shipping options to balance speed and value:

Please note: Delivery times are estimates and may vary due to customs processing, local holidays, or unforeseen carrier delays. International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

Part 2: Returns & Exchanges – Our Commitment to Your Satisfaction

We understand that even the best gear might not always be the perfect fit for your game. Our policy is designed to be as straightforward as a well-aligned putt.

Policy Summary

• Return/Exchange Window: Requests must be initiated within 15 days of the delivery date.
• Item Condition: Must be unused, unworn, and in original saleable condition with all tags, packaging, and accessories (e.g., headcovers, chargers for Motocaddy/PowaKaddy trolleys).
• Proof of Purchase: Your order number is required for all requests.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our Customer Service team at [email protected]. Use the template below to ensure we have all necessary information.
2. Receive Authorization (RMA): Our team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without an RMA cannot be processed.
3. Package Your Item: Securely place the item in its original packaging with all parts and tags. Include a copy of your order confirmation. Clearly write the RMA number on the outside of the box.
4. Ship Your Return: Send the package to our logistics hub address provided in your RMA instructions. We strongly recommend using a trackable and insured service (e.g., DHL, FedEx) and retaining your proof of postage.
5. Inspection & Processing: Once received at our Las Vegas facility, our quality team will inspect the item (typically within 3-5 business days). We will then notify you via email regarding the status of your refund or exchange.

Refunds: Timing & Method

• Timing: After we receive and approve your return, your refund will be processed within 5-7 business days.
• Method: The refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).
• Deductions: Original shipping fees are non-refundable. A restocking fee may apply only if items are returned used, damaged, or missing parts.
• Appearance on Statement: Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to post to your account.

Exchanges

• We will ship the replacement item once the returned original is received and inspected.
• If the exchange item is of higher value, you will be invoiced for the difference plus any additional shipping.
• Exchanges are subject to product availability. If your desired item is out of stock, we will contact you to discuss alternatives or a refund.

Important Exceptions: Non-Returnable Items

Based on the specialized nature of golf gear and to ensure safety and hygiene for all our customers, the following items cannot be returned or exchanged unless defective:

Personalized/Custom Items Opened Accessories Sale/Clearance Gift Cards

• Personalized or Custom-Ordered Items: Any product made to your specifications (e.g., engraved clubs, monogrammed FootJoy apparel).
• Opened & Used Accessories: Certain items from Accessories or Other Accessories categories where hygiene is paramount if the original seal is broken (e.g., specific grips, wearable tech).
• Clearance/Sale Items: Products purchased from our final Sale section, unless defective.
• Gift Cards.

If you receive a defective or incorrect item from these categories, contact us immediately for resolution.

International Returns Note

International customers are responsible for any return shipping costs, customs duties, or taxes incurred when sending items back to our US hub. We cannot declare return packages as “gifts” or with a reduced value. Please declare the package as “Returned Goods” with its accurate value.

Thank you for trusting the FootJoy Store. We aim to make every aspect of your journey with us—from selecting the perfect Adidas shoe to navigating our policies—as smooth as a perfectly struck drive.